Deliveries will be made within 2-3 Days of ordering.
Please note that occasionally a few special products may require a slightly longer delivery time.
DELIVERY CHARGES FOR MAINLAND UK CUSTOMERS
Please contact us directly to open an account with us.
Any item that is out of stock when ordered will be placed on backorder. We will endeavor to deliver the item(s) to you as soon as they are back in stock.
If the delivery date is unacceptable please contact us to cancel or order an alternative product.
All shortages must be reported immediately so stocks can be checked and the issue resolved.
RETURNED GOODS PROCEDURE
In order that we can provide an efficient service to our customers we have an authorised Returned Goods Procedure. As a customer, you may have reason to request that goods are returned to Suffolk Workwear for the following reasons:
Please contact a member of the Sales Team either by phone or email, and this will allow the return to be processed correctly and provide a return reference and a point of contact.
The Sales Team will require the following information for EVERY returned item:
When the return request is approved you will be given a unique Returns Receiving No. This must be displayed on each carton / package you wish to return. Any returns sent without the Returns Receiving No. will be refused by our warehouse.
Suffolk Workwear do not accept carriage charges unless provisionally agreed before the return of the garments. Returns will be sent back at your own cost.
Suffolk Workwear do not accept returns of garments specially manufactured, embroidered or screen-printed. It is the purchasers’ responsibility to check that goods are correct before embroidery or screen-printing.
Returned unworn goods of faulty manufacture will be issued a credit. If a garment has been worn, we reserve the right to either: